Jim’s Intro to the Concessions Staff
Hi folks, Jim here, the only commentator who once thought the concessions staff were there to cheer up losing teams with fast food and candy.
What is concessions staff?
Concessions staff are responsible for preparing, selling, and serving food and drinks to fans, players, and visitors at the rink.
They’re part of the front-line experience, shaping how spectators enjoy the game off the ice. From hot chocolate on a cold morning to popcorn during a rivalry match, they bring warmth and energy to the rink environment.
How does it work?
Concessions staff keep the crowd fueled through food prep, sales, and service:
Food and Beverage Preparation
- They prepare hot and cold foods, including snacks, drinks, and sometimes more substantial meals depending on the facility.
- This includes operating grills, fryers, coffee machines, or pre-packaged service stations.
Customer Service and Sales
- Concessions staff take orders, handle payments, and serve customers quickly, especially during busy intermissions or tournament breaks.
- They’re often the only non-hockey interaction fans have during games, so friendliness goes a long way.
Inventory Management
- They track stock levels, restock supplies, and monitor expiration dates to keep operations smooth and compliant with health regulations.
Health and Safety Compliance
- Concessions teams follow food safety protocols, keeping prep areas clean and handling food properly to meet local standards.
Event Coordination
- For tournaments, playoffs, or special events, concessions staff scale up operations, prepping larger quantities and coordinating with facility managers to handle the crowds.
Common Situations Involving Concessions Staff
- Tournament Weekends: Long lines, big orders, and fast service under pressure.
- Early Mornings and Late Nights: Keeping coffee flowing and snacks stocked for marathon game days.
- Intermission Rushes: Handling the busiest few minutes of the night efficiently.
- Special Events: Catering to larger crowds or unique menu requests.
- Inventory Shortages: Solving problems fast when supplies run low mid-day.
How do you make good decisions with it?
Running a good concession stand relies on organization, speed, and customer service.
- Prep Before the Crowds Arrive: Intermission isn’t the time to start brewing coffee.
- Keep Lines Moving: Speed matters when the puck’s about to drop again.
- Watch Inventory Closely: Running out of hot chocolate on a cold day is a rookie mistake.
- Stay Sanitary and Safe: Cleanliness is non-negotiable.
- Smile and Engage: Fans remember good service.
How do you master it?
Mastering the concessions role requires efficiency, teamwork, and a calm head under pressure. The best staff keep lines moving, orders accurate, and the vibe welcoming. They know their regulars, anticipate rushes, and keep everything running without missing a beat.
What does it look like when done right?
A great concessions team creates a lively, friendly, and smooth experience for fans and families. Lines move quickly, food is hot and fresh, and the atmosphere feels warm and communal.
Commentator’s Corner
Jim’s Take
The concessions staff are the rink’s unofficial morale boosters. A good cup of coffee can save a parent’s 6 a.m. morning, and a hot dog at intermission can turn a cold night into a good one.
Parent Tip
Support the concessions stand when you can. Those purchases often help fund team and facility programs.
Player Tip
Keep snacks simple before games. Postgame is when you earn those nachos.
A Final Thought
The concessions staff are the keepers of rink hospitality, blending service, speed, and warmth to keep fans fueled and spirits high. When mastered, the role combines efficiency, friendliness, and preparation, turning breaks in play into part of the experience.
